1. Introduction
Welcome to Autoretrim.co.uk (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and store your information when you visit our website or request a quote for our automotive upholstery services.
Our Contact Details:
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Business Name: Autoretrim.co.uk
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Address: Unit A8, Cradley Enterprise Centre, Maypole Fields, Halesowen, West Midlands, B63 2QB
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Email: info@autoretrim.co.uk
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Phone: 01384710850
2. The Data We Collect
We may collect, use, store, and transfer different kinds of personal data about you to provide our services, specifically:
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Identity Data: First name, last name.
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Contact Data: Phone number, email address, and billing address.
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Vehicle Data: Vehicle make, model, year, and specific details regarding interior damage.
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Visual Data: Photographs of your vehicle’s interior uploaded via our “Get a Quote” forms.
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Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system (collected automatically via cookies).
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:
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To Provide a Quote: We use your photos and vehicle description to assess the damage and calculate an accurate cost for repair or retrimming.
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To Perform the Contract: If you proceed with a booking, we use your data to schedule the work, order specific materials (such as colour-matched leather), and invoice you.
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To Improve Our Website: We use analytics to understand how customers use our site (see Cookie Policy).
4. How We Share Your Data
We do not sell your data to third parties. We may share your data with trusted third parties strictly for the purpose of running our business:
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Service Providers: IT and system administration services (e.g., our website hosting and email providers).
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Professional Advisers: Accountants or insurers, if required.
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Legal Authorities: HM Revenue & Customs or other authorities if required by law.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to employees and contractors who have a business need to know.
6. Your Legal Rights
Under the UK GDPR, you have rights including:
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Right of Access: You can ask for copies of your personal data.
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Right to Rectification: You can ask us to correct data you think is inaccurate.
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Right to Erasure: You can ask us to delete your data (e.g., after a quote has expired).
To exercise any of these rights, please contact us at info@autoretrim.co.uk.
